Privacy Policy
Last updated: December 2024
At Butford Organics, we are committed to protecting your privacy and ensuring your personal data is handled responsibly. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
What information we collect
We may collect the following types of information:
- Contact information: Name, email address, phone number, and postal address when you make a booking, purchase, or enquiry.
- Payment information: Card details are processed securely through our payment provider and are not stored on our servers.
- Booking details: Tour or course preferences, group size, and any special requirements you share with us.
- Website usage: Anonymous data about how you use our website, collected via cookies and analytics tools.
How we use your information
We use your information to:
- Process and confirm bookings for tours and courses
- Send booking confirmations and important updates
- Fulfil orders and arrange delivery
- Respond to enquiries and provide customer support
- Send marketing communications (only with your consent)
- Improve our website and services
Data sharing and disclosure
We do not sell your personal data. We may share your information with:
- Payment processors to complete transactions
- Email service providers to send communications
- Analytics providers to understand website usage
All third parties are required to protect your data and use it only for the purposes we specify.
Your rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Commissioner's Office
Contact us
If you have questions about this privacy policy or your personal data, please contact us at hello@butfordorganics.co.uk.